Estee E-List Loyalty Program
Estée E-List Loyalty Program
What is the Estée E-List loyalty program?
The Estée E-List is your front row seat to the best in beauty. Hollywood may have its A-list, but when it comes to beauty, there’s only one list you want to be on: the Estée E-List. Receive instant access to e-xclusives and e-rresistibles. Accumulate points, unlock rewards and enjoy more e-mazing treats and experiences. And this is only the beginning….
How do I join the Estée E-List? Does it cost anything?
You can join the Estée E-List loyalty program by signing up at www.esteelauder.co.uk and following the prompts to register. In order to sign up, you must provide your email address. To enjoy the full benefits of the program, you will also need an account with us. If you do not have an account, you can create one by providing your name and creating a password. There is no cost to join.
Who is eligible to join the Estée E-List?
The Estée E-List loyalty program is available to individuals who are legal residents of the United Kingdom and are at least the age of majority in their jurisdiction of residence and who provide and maintain a valid email address. Employees of The Estée Lauder Companies and individuals employed by our business partners or vendors are eligible for membership for personal use only, but may be excluded from certain program benefits in our sole but reasonable discretion. The loyalty program may not be used for any business or commercial purpose and we may refuse to create an account for any reason.
What am I agreeing to by joining the Estée E-List?
What terms govern the Estée E-List?
Please refer to the Estée E-List Loyalty Program: Terms & Conditions of Participation for the full list of program terms.
How does the Estée E-List work?
The Estée E-List is a loyalty program that rewards customers for purchasing Estée Lauder products online and for participating in certain brand experiences on www.esteelauder.co.uk. It is a tier-based program determined by the number of points a member has earned within a single year on eligible online purchases and through qualifying activities, beginning on the date when you enroll. There are 3 tiers with associated benefits:
|Tier 1, Be Excited||0 – 99 points|
|Tier 2, Be Enthusiastic||100 – 299 points|
|Tier 3, Be Envied||300 + points|
When you join, you’ll automatically be placed in Tier 1, Be Excited and be eligible for all the benefits Tier 1 members receive. If you earn at least 100 points in your first year, you’ll be automatically moved up to Tier 2, Be Enthusiastic. If you earn 300 points or more in your first year, you’ll qualify for Tier 3, Be Envied.
Your status in a particular tier is good for the remainder of the year in which you first qualify for that tier and for the following full year. After that, you’ll need to earn enough new points to qualify for a particular tier. For example, if you qualify for Tier 2, Be Enthusiastic, in your first year, you’ll will move from Tier 1, Be Excited to Tier 2, Be Enthusiastic for the remainder of your first year and will retain Tier 2, Be Enthusiastic status during your entire second year. But, if you earn less than 100 points on eligible purchases during your second year, you’ll drop back down to Tier 1, Be Excited status on your second anniversary date.
The higher the tier, the better the benefits.
What benefits do members receive?
As a member, you earn points that determine your points benefits plus tier levels and benefits.
Points Benefits: At different point levels you will unlock rewards that can be used in conjunction with a purchase on www.esteelauder.co.uk. These rewards are based on the number of points you have accumulated in a single year as listed below and are valid for one time redemption per year. You must redeem your unlocked rewards prior to your anniversary date, or the available rewards will expire. On your anniversary date, your points reset to 0 and you start accumulating new points and unlocking new rewards.
- E-List Welcome Offer of 15% off your next order (only available one-time for new members on first purchase after enrollment)
- Free Next Day and/or Saturday Delivery (valid for one-time use at 100 points and above)
- Free Full-Size Product with purchase (valid at 200 points and above)
- Free Full-Size Product with purchase (valid at 300 points and above)
Tier Benefits: Certain benefits are based on tier level achieved and you are eligible for these benefits while you are in that tier regardless of the number of points you currently have. Tier benefits can only be redeemed on www.esteelauder.co.uk with the exception of exclusive in-store member events and VIP events or as otherwise noted. On your anniversary date, even though your points reset to zero, your initial tier status for the year is determined by the number of points earned in the prior year.
Tier 1, Be Excited: 0–99 points
- 15% Off An Online Order
- Birthday Gift (with purchase, valid once per year)
- 2 Free Samples with Every Purchase
- 4 Free Samples with Every Purchase of at least £60
- 1 Free Re-Nutriv Sample with Every Re-Nutriv Full-Size Product Purchase
- 1 Extra Free Sample with Purchase when shopping on your mobile device and using code MOBILE
- Free Standard Delivery and Returns
- Click and Collect
Tier 2, Be Enthusiastic: 100–299 points
- All Tier 1 benefits
- 3 Free Samples with Every Purchase
- Product Previews
- Exclusive Online Events
- In-Store Member Events
- Double Points Events
Tier 3, Be Envied 300 points and above
- All Tier 1 and 2 benefits
- Free Next Day and/or Saturday Delivery
- Your Personal Beauty Advisor
- VIP Member Events
- Free Re-Nutriv Sample (with purchase)
- Out of the Blue Surprises
How do I earn points?
To earn points online, you must be enrolled in the Estée E-List and be signed into your account at the time of purchase. Estée E-List members receive 1 point for every £1 spent on eligible purchases on www.esteelauder.co.uk.* Eligible purchases include regular priced merchandise and exclude sale or promotional items, gift cards, applicable taxes, fees, discounts, and delivery charges, and/or other excluded charges specified by us from time-to-time.
Currently, the Estée E-List is only for online purchases and the program does not allow members to receive points or benefits from purchases made at department stores, specialty stores or retail stores – even if they are stores owned by us. Purchases made outside of the United Kingdom are also not eligible for the Estée E-List. If this changes, we will update our Program Terms & Conditions.
In addition to these purchases, here are more ways to earn points at esteelauder.co.uk**:
- Earn points for completing the Foundation Finder (one time only).
- Earn points for chatting with an online Beauty Advisor for product advice and/or beauty tips
- Earn points for writing product reviews that get published (don’t forget to check that you are an Estée E-List member) (maximum ten times per year).***
- Sharing your favorite products on Facebook, Twitter, Pinterest or WhatsApp by using the share buttons on the Site (maximum once a month per platform). Please disclose you are a Loyalty member and you may receive points for sharing.
* All points are pending until your order ships, at which time they are fully vested and capable of redemption.
**To earn points, please check to make sure you are an Estée E-List member and you have logged into your account before completing the actions above. The number of points, if any, awarded for each action is determined by Estée Lauder in its sole but reasonable discretion and in all cases subject to a maximum number of points earned for each action per year.
***To earn points, you must be logged into your Estée E-List account when you purchase the reviewed product on esteelauder.co.uk.
Why have my points disappeared?
Points are valid for one year from your Estée E-List “anniversary date” (this is the anniversary of the date you enrolled in the Estée E-List loyalty program). On your anniversary date each year, your points reset to zero and you start accumulating new points benefits and unlocking new rewards.
On your anniversary date, even though your points reset to zero, your tier status is determined by the number of points accumulated in the immediately preceding year.
What is my Estée E-List anniversary date, and where can I find it?
This is the anniversary of the date when you enrolled in the Estée E-List loyalty program, and occurs on a 12-month cycle. For example, if you joined the Estée E-List on February 1, 2017, your anniversary date would be February 1, 2018, and every February 1 of each year thereafter.
Your anniversary date is shown in your Estée E-List loyalty account page.
Why is my current tier status not reflected by my current points?
In year one of your Estée E-List membership, your tier status is determined by the points you accumulate during that first year. After year one on your anniversary date, your points reset to zero, and you can start earning points benefits again. While your points reset after year one, your initial tier status for the year is determined by your points accumulated each prior year of membership, and you are eligible for those tier benefits regardless of the number of points you have.
How do I check my account status and track my points and tier online?
You can check your Estée E-List account status by visiting your account online at www.esteelauder.co.uk where you can track your current points, tier and available benefits. All points are pending until your order ships, at which time they are fully vested and capable of redemption.
How long does it take for my purchases to accrue points to my account?
It may take up to 24-48 hours from the time your order ships for eligible purchases to post to your account. It may also take up to 7 days for points for other Estée E-List activities to post to your account.
What happens to my Estée E-List benefits and/or points if I return a product or if an order is cancelled?
Any product that is returned or any order that is cancelled will reverse the points you received from that purchase. Your tier (Be Excited, Be Enthusiastic or Be Envied) will also be reversed if applicable.
If it is found that an order is obtained through fraudulent or other activity that violates the Estée E-List Terms & Conditions, those points and your tier status, if applicable, may also be reversed by us in our sole but reasonable discretion.
How do I get my benefits?
Your Estée E-List offers and rewards can be redeemed on www.esteelauder.co.uk. To redeem offers and rewards, you must have accumulated the minimum number of points as established by us for a particular benefit and make an additional purchase of products at the time that you redeem your points. Product rewards and samples are shipped with product purchases ONLY. Points may never be redeemed for cash. You will find your eligible offers and rewards (with offer codes if applicable) listed in your personal account. Qualifying members will receive email invitations when event rewards are available if they have not opted-out of receiving Estée E-List Loyalty Account emails.
Rewards can only be redeemed when making a purchase on www.esteelauder.co.uk except for special online events, VIP member events and accessing your personal beauty advisor (as applicable). You must be logged in to your Estée E-List account to use your benefits.
Offers and rewards are available while supplies last and substitutions made by us in our sole discretion may occur. If your online order is not completed for any reason, any offers or rewards will be removed from your shopping basket and may no longer be available. You are not required to redeem points. We are unable to reship offers or rewards if they arrive damaged, if you received the wrong one or if one is missing from your order. In the event an offer or reward arrives damaged, you received the wrong one, or one is missing from your order, please contact Customer Service.
How do I receive my Birthday Gift?
During the month of your birthday, you can redeem your Birthday Gift on www.esteelauder.co.uk with a purchase and by providing your offer code, which will be visible within your account profile if you have provided your birth date. You must be logged into your Estée E-List account to redeem your Birthday Gift. There is a limit of one Birthday Gift per member per year, and Birthday Gifts cannot be transferred, delayed, exchanged or returned.
How do I get my Free Full-Size products?
- At 200 points, you are eligible to select a Free Full-Size product points benefit (in addition to any tier benefits) from the assortment determined by us with a purchase on www.esteelauder.co.uk. You can unlock this reward by logging into your E-List account online. To receive it, choose one product from among the assortment available on your Estée E-List account page and add it to your bag. This offer is only available once per year when you have obtained at least 200 points and must be redeemed before your anniversary date, at which time your points reset to zero and the offer expires.
- At 300 points, you are eligible to select a Free Full-Size product points benefit (in addition to any tier benefits) from the assortment determined by us with a purchase on www.esteelauder.co.uk. You can unlock this reward by logging into your E-List account online. To receive it, choose one product from among the assortment available on your Estée E-List account page and add it to your bag. This offer is only available once per year when you have obtained at least 300 points and must be redeemed before your anniversary date, at which time your points reset to zero and the offer expires.
How do I receive free shipping on esteelauder.co.uk?
- Standard delivery to addresses in the UK is complimentary for all Estée E-List members. You must select “Free UK Standard Delivery” at checkout and be logged into your Estée E-List account.
- Free Next Day and/or Saturday Delivery to addresses in the UK is complimentary for Estée E-List members in Tier 3, Be Envied only. You must select “Free Next Day Delivery” at checkout and be logged into your Estée E-List account.
- At 100 points, you are eligible for a one-time complimentary use of Free Next Day and/or Saturday Delivery to addresses in the UK with a purchase on www.esteelauder.co.uk. You can unlock this reward by logging into your E-List account online. To receive it, choose “Redeem Next Day Shipping” on your Estée E-List account page and add it to your bag. If not used before your anniversary date, this offer will expire.
What are Preview benefits?
From time to time, Estée E-List members will be offered early access to shop select products before they are offered for sale to the general public. Qualifying members will receive email invitations when these offers are made available if they have not opted-out of receiving Estée E-List Loyalty Account emails. Members may be required to log in to their accounts to redeem this benefit. These offers are available for a limited time and while supplies last.
Can I return a product that I received as a free reward from the Estée E-List or exchange it for money?
No. Products received as a reward (e.g., birthday gifts, free full-size products, etc.) cannot be returned or exchanged for money or any other products or points.
Do my points and points benefits expire?
Yes. Points (and all points benefits) expire on your anniversary date, at which time they reset to zero.
Points benefits are available based on the number of points you have accumulated. They are valid for one time use on esteelauder.co.uk, and they expire on your anniversary date.
Do my tier status and tier benefits expire?
Tier benefits are valid for as long as you are in a specific tier. If you move down a tier, your benefits change accordingly.
On your anniversary date each year your points reset to zero, and you can start earning points benefits again. While your points reset each year on your anniversary date, your tier status is determined by your points earned in the immediately preceding year of membership. Your status in a particular tier is good for the remainder of the year after you first qualify for that tier and for the following full year. After that, you’ll need to earn enough points to qualify for that tier each year thereafter. For example, if you qualify for Tier 2, Be Enthusiastic, during your first year, you’ll maintain Be Enthusiastic status during your second year. But, if you earn less than 100 points on eligible purchases during your second year, you’ll drop back down to Tier 1, Be Excited status on your second anniversary date.
Does my Estée E-List membership ever expire?
To keep your account active you must log in to your E-List account and make a purchase within 24 months. Membership will expire if a member is inactive for a period of 24 months or more.
We also reserve the right to exclude you from or discontinue your participation in Estée E-List. Please see the Program Terms & Conditions.
Can the Estée E-List be terminated?
Except where prohibited by law, we may, in our sole discretion, cancel, modify, restrict or terminate the Estée E-List program or any aspect or feature of this loyalty program at any time by updating the program Terms & Conditions, even though such changes may affect the value of points and benefits already accumulated or earned and/or the ability to redeem accumulated points and benefits. If the Program is terminated, your rewards, benefits and/or points will automatically expire on the effective date of the termination of the Program and can no longer be used after that date. We also reserve the right to exclude you from or discontinue your participation in Estée E-List for any or no reason. Please see the Program Terms & Conditions.
Estée Lauder in its sole but reasonable discretion, can terminate any member for any reason including, but not limited to, any failure to comply with the Estée E-List Terms & Conditions and/or our website Terms & Conditions or any inappropriate, misleading or abusive behavior.
What happens to any rewards I have earned if my membership in the Estée E-List is terminated or expires?
If your membership is terminated or expires (whether by you or by us), all points and benefits (including tier benefits) in your account will automatically expire on the date your membership terminates or expires. Points and benefits cannot be transferred to someone else.
How do I terminate my Estée E-List membership if I no longer wish to participate?
If you decide you no longer want to be a part of the Estée E-List, you can opt-out in your account on www.esteelauder.co.uk or contact Customer Service.
How do I update, modify or withdraw my account information?
What do I do if I believe that a purchase or other Estée E-List activity was not properly credited to my account?
If you have questions related to your membership account, please contact Customer Service.
What do I do if I forget my password?
You can reset your password on www.esteelauder.co.uk by selecting ‘Forgot My Password’ at the login page.
May I share my account and/or Estée E-List points and benefits with someone else?
No. Neither accounts nor Estée E-List points and benefits may be transferred, shared or combined. Only the member paying for the products may accumulate points and benefits. We reserve the right to monitor the number of accounts per household and refuse, merge or close additional or duplicate accounts at any time. Your account information (including security details) are confidential and should not be shared with any other person.
Do my points and benefits have any cash value?
No. Points and benefits earned through the Estée E-List have no cash value, are non-transferable, and you have no property rights in the points and benefits. Products received as an Estée E-List reward cannot be returned or exchanged for money or any other products or points.
Can my Estée E-List benefits ever change?
Yes. We reserve the right to change Estée E-List benefits, how you achieve each Estée E-List tier, how you earn points and how we evaluate and reward your eligible purchases and/or other Estée E-List activity. Any changes will be posted in the Estée E-List Terms & Conditions.
Are there any limitations on the number of purchases or activities that are eligible for the Estée E-List and/or points and benefits?
We reserve the right to place limits on the number of purchases or activities that are eligible for the Estée E-List and/or for points and benefits, in any given time period or for the duration of the Estée E-List, and/or any combination thereof.
Are there any limitations on the number or types of benefits I may receive or earn in any given tier or at any given number/level of points?
We reserve the right to place limits on the number or types of benefits you may receive or earn in any given tier or at any given point level, in a given time period or for the duration of the Estée E-List, and/or any combination thereof.
How do I manage my Estée Lauder email communications?
Who operates the Estée E-List Loyalty Program and how do I contact you?
Estée Lauder Cosmetics Limited
Registered office: One Fitzroy, 6 Mortimer Street, London W1T 3JJ
Registered in England registration number 00659213
VAT no: 193-0816-58
Telephone: 0808 281 0228 (from within the UK)
Still have questions? Please contact Customer Service.