• Orders are processed and shipped on business days only (Monday through Friday, excluding bank holidays).
• UK mainland orders received by 3pm, Monday to Friday, will be dispatched the same day for the next day delivery option and the following day for standard delivery.
• Please allow one additional day for deliveries to off-shore islands, Scottish Highlands and Northern Ireland.
• We will take all reasonable care to deliver to the address given. However we will not be liable for non-delivery or mis-delivery as a result of incorrect data entry.
• We're sorry Estée Lauder only delivers online orders to UK addresses (excluding the Channel Islands).
*All purchases are subject to bank authorisation prior to processing. Only authorised purchases will be processed and delivered.
Your order will be delivered by a courier service. Please ensure that someone will be present to sign for it. If no-one is available, our delivery company will leave a telephone number for you to call to make alternative arrangements. To ensure secure and undamaged delivery of your order, our delivery company will not be able to leave it ‘hidden’ at the address.
CREDIT / DEBIT CARDS ACCEPTED:
• American Express
• Visa Debit
• Visa Electron
WE'RE SORRY, WE DO NOT ACCEPT:
• Postal Orders
We are sorry, but at this time esteelauder.co.uk does not offer gift certificates.
For your security and to avoid any fraudulent transactions, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.
Maximum Purchase Policy
We regret that we must limit orders to no more than six (6) units of any item, with a maximum purchase of £700 per customer.
Track your most recent orders by visiting the Order Status page in the My Account section. This is the easiest and fastest way to get the most current information regarding your esteelauder.co.uk orders.
When you click on Order Status, you will be prompted to log in with your e-mail address and password. An order summary page will provide you with detailed information about your current and past orders.
After your order is dispatched you can track the delivery status of your order online with our courier by clicking on “View all Orders”.
Please note the courier may not post tracking information online for up to 24 hours after the order is dispatched.
ORDER STATUS DESCRIPTIONS
Your order is currently being processed into our warehouse system. Your order should appear as 'In Warehouse' status within 3 hours of the order being confirmed as accepted.
The order is now being managed by our Warehouse team, who will select, pick and package your order in time for dispatch.
Our courier, Yodel, has collected your order from our warehouse and is in the process of delivering it to you. You may track this delivery with Yodel by clicking on the 'Yodel' link in the Tracking column.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
- Item(s) not available.
- Difficulty in processing payment information.
- Cannot deliver to address provided.
- Duplicate order was placed.
If your order is cancelled by us, you will receive an email to explain the reason for the cancellation. Your original payment method will be refunded for the appropriate amount.
If you wish to change or cancel your order prior to dispatch please call our Customer Services Team on 0808 281 0228 with your order number, to discuss what practical options are available to you. Please note as we generally process orders very quickly and dispatch orders within 1-2 days therefore it may not be possible to prevent your order from being dispatched. In this instance, please return your order once received in accordance with our Returns Policy.
Find a Missing Package
If the tracking information for your package confirms delivery and you cannot locate the delivered package:
- 1. Check with neighbors and family members
- 2. Look around the delivery location
- 3. Check for notice of attempted delivery
- 4. Contact the carrier