Estée Lauder UK Web Accessibility Statement

We believe that all of our consumers, including those with disabilities, should be able to fully and completely access and use Estée Lauder’s online content. We are committed to conforming to the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and AA, and complying with the Equality Act of 2010 requirements and other applicable regulations.

Our Continuous Improvements Programme

We have partnered with eSSENTIAL Accessibility to provide assistance with administering our accessibility programme and to help us evaluate the website on an ongoing basis in accordance with best practices and supported by a diverse team of accessibility professionals, including users of assistive technologies.

We are including consumers with disabilities in ongoing website research so that when we develop new digital features and functionality, we can ensure web accessibility is considered throughout the process.

Tell Us About An Accessibility Issue

We welcome your feedback on this website. If you encounter any accessibility barriers, you can call us on 0808 281 0228. We also have other ways to reach us on our Customer Care page.



Accessibility Resources

We have collected some resources below which may be helpful depending on your access needs. These links will open in a new window.

Estée Lauder Voice-Enabled Makeup Assistant

This is an AI-powered tool for the Blind and visually impaired created by Estée Lauder. This app for iOS devices offers audio feedback on foundation, eyeshadow and lipstick application.

•  Find out more about the app

General Help With Using Your Device

AbilityNet is a UK charity. Their My Computer My Way service has a range of step-by-step guides to adapting devices for specific needs.

•  Visit the AbilityNet website

Apple, Google and Microsoft Accessibility Help

These companies all have detailed information on their websites about using their devices and other tools and support they offer.

•  Apple Accessibility Support

•  Google Accessibility Support

•  Microsoft Accessibility Support

eSSENTIAL Accessibility assistive app

This is an assistive CX technology application available to consumers who have trouble typing, gesturing, moving a mouse, or reading. The application is free to download, and it incorporates tools such as mouse and keyboard replacements, voice recognition, speech enablement, hands-free/touch-free navigation, and more. 

•  Find out more about the app


This page was last updated in January 2023.