Customer Service - FAQs
If your inquiry cannot be answered by the Frequently Asked Questions below, please feel free to email us with your question instead.
Frequently asked questions
DOES YOUR COMPANY TEST ON ANIMALS?
We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law.
Estée Lauder is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.
WHERE CAN I BUY ESTÉE LAUDER PRODUCTS?
Estée Lauder products are available at select locations across the UK and around the world. To find an Estée Lauder Counter near you in the UK, visit our Store Locator.
And of course, if you are a UK resident, you can shop online right here at esteelauder.co.uk.
HOW CAN I FIND OUT ABOUT ESTÉE LAUDER GIFT TIME?
The Gift Time promotion includes trial sizes and even some full-sizes of Estée Lauder favourites. They are a great way to try new products or enjoy travel sizes. And it's all yours free when you make an Estée Lauder purchase.*
To find out about upcoming Estée Lauder Gift promotions in your area, visit our Gift Time section.
*One gift per customer, while stocks last. If requests for this offer exceed supply, a substitution offer will be made. Estée Lauder Gift With Purchase is only available through our authorised retailers, and with in-store purchases only. Minimum purchase requirements may vary.
WHY HAS MY FAVOURITE PRODUCT BEEN DISCONTINUED?
We apologise for discontinuing your favourite Estée Lauder product. Please keep in mind that when a product or shade is discontinued, it is not done impulsively, but by taking into account many factors. Decisions to discontinue or introduce a product or size are made in response to customer preferences and purchasing patterns throughout the country.
Please email us with the name/shade of your favourite product that has been discontinued and we will forward the information to all the appropriate departments to find a recommended alternative.
CAN I GET A JOB AT ESTÉE LAUDER?
We are always interested in bright, energetic individuals to represent Estée Lauder. If you are interested in applying for a position with Estée Lauder, click here to visit our careers site.
HOW DOES ESTÉE LAUDER CONDUCT PRODUCT SAFETY TESTING?
Consumer safety has always been top priority at The Estée Lauder Companies, Inc. Therefore, our product safety testing requires collaboration of experts across several sciences, including toxicology, microbiology, environmental chemistry, manufacturing, and engineering. To ensure the safety of all products brought to market by The Estée Lauder Companies, formulations and their packaging must meet the high Company standards for ingredient preservation and stability, product efficacy, and package compatibility.
The Estée Lauder Companies, Inc. employs extensive Research and Development teams at its state-of-the-art laboratories. Primarily responsible for continuous exploration of new technologies in advanced skin care and makeup development, Research and Development works with suppliers and leading universities where research is conducted in dermatology, skin ageing, and cellular biology.
All Estée Lauder Companies products are tested for irritants and allergens using biological assays and human volunteers. We do not test our products on animals, nor do we ask others to conduct animal testing on our behalf, except when required by law.
We are proud of the enviable safety record The Estée Lauder Companies, Inc. has sustained since our company was founded in 1946, and of our continued commitment to producing quality products.
WHAT IS ESTÉE LAUDER DOING ABOUT REACH, THE NEW EU CHEMICAL DIRECTIVE?
Click here to learn more about REACH – for Consumer, Web Site, and MediaResponses.
MY INTERNET SERVICE PROVIDER FILTERS UNWANTED EMAIL AND SPAM.
COULD THESE FILTERS BLOCK EMAIL THAT I WISH TO RECEIVE?
Yes, they may. Spam filters can restrict wanted email as well as unwanted email. If you believe this is happening, please consult the help section of your email program or contact your ISP directly to see how to relax or remove the settings that filter or block email.
Many programs allow you to designate specific senders as legitimate email providers, ensuring that all future correspondence regarding will be accepted. If you have further questions, please contact us at 0808 281 0228.
Some helpful tips:
IF YOU USE AOL
1. Open the email message.
2. Click "Add to Address" icon.
3. The name and email address from email are pre-populated in the Add Contact
pop-up. Verify that the information in these fields is correct.
4. Click "Save.
IF YOU USE YAHOO
1. Open the email message
2. Click the "Add to Address Book" link on the far right.
3. The address will be automatically entered into your Yahoo! Address Book.
IF YOU USE HOTMAIL
1. Open the email message.
2. Click "Save Address(es)" at the top of the message header.
IF YOU USE MSN
1. Open the email message.
2. Click "Save Addresses" on the right.
3. Select the check box next to the address you want to save. You can also make changes to the contact information.
4. Click "Save."
I AM CHANGING MY EMAIL ADDRESS. HOW CAN I BEGIN RECEIVING SPECIAL OFFERS
AT MY NEW EMAIL ADDRESS?
If you are a registered member of esteelauder.co.uk, you can easily change any of your personal information on esteelauder.co.uk by signing in, clicking on "My Account" and following the onscreen instructions.
Click here to change your email address now.
If you are not yet a registered member, we recommend that you sign up for our free email newsletters. You'll hear about free samples and other special offers. And you'll be among the first to know about the latest launches and looks. It's free, fun and absolutely fabulous - click here to sign up today.
CAN I RETURN AN ONLINE PURCHASE TO A DEPARTMENT STORE?
Returns or exchanges for purchases made online may not be accepted for return or exchange at an Estée Lauder Counter. At esteelauder.co.uk, we offer separate returns policy for purchases made online. If for any reason you are not satisfied with your esteelauder.co.uk purchase, we will be happy to exchange the item or issue a refund upon its return.
To view our return and exchange policy visit our Customer Service's section.
WHEN WILL I RECEIVE MY ORDER?
For information on a specific order you've already placed, click here for your Order Status. Otherwise, read below for general details:
Delivery within 2-5 working days from the order's ship date. Please note: orders are shipped and delivered on business days only (Monday through Friday, except major holidays).
Named Day Delivery
Delivery within 2-5 working days, on the day selected by the customer. Please note: orders are shipped and delivered on business days only (Monday through Friday, except major holidays).
Next Day Delivery
Delivery the following working day from the order date. Please note: orders must be placed before 3pm for next day delivery. Orders are shipped and delivered on business days only (Monday through Friday, except major holidays).
Next Day Delivery AM
Delivery by 12 noon the following working day. Please note: orders must be placed before 3pm for next day delivery. Orders are shipped and delivered on business days only (Monday through Friday, except major holidays).
Saturday AM Delivery
Delivery Saturday by 12 noon. Please note: orders must be placed by 3pm on a "working Friday" to guarantee Saturday AM delivery. If the order is placed after 3pm, it will be delivered the following Saturday.
DO YOU ACCEPT INTERNATIONAL ORDERS?
We're sorry, at this time we are unable to ship internationally or accept credit cards issued by international banks. We apologise for any inconvenience.
IS IT SAFE TO USE MY CREDIT CARD?
At esteelauder.co.uk, we understand how important security is to you. When you order online with us, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.
In order for encryption to take place, your browser must have the SSL protocol. The following browsers have this software:
AOL 5.0 and higher
Internet Explorer 5.0 and higher
Netscape 6.0 (Windows only)
Esteelauder.co.uk has been certified with Internet Shopping Is Safe (ISIS) & Internet Delivery Is Safe (IDIS) accreditations. Consumers can shop online with confidence wherever they see the ISIS & IDIS logos.
CAN ESTÉE LAUDER PROVIDE SAMPLES FOR MY CONFERENCE, SEMINAR, BRIDESMAIDS, OR PARTY, OR SO THAT I CAN TRY PRODUCTS BEFORE PURCHASING?
Estée Lauder does not mail out samples by request. If you are a registered user on the Estée Lauder Web site, you will receive periodic offers including samples. In addition, with every Estée Lauder online purchase, you can receive two deluxe samples of your choice from a selection at checkout. These offers are available only while stocks last, for a limited time.
CAN YOU RECOMMEND THE RIGHT PRODUCTS FOR ME TO USE?
It is important that our consumers select the products that are formulated to meet their individual needs. This is achieved through the expertise of our Beauty Advisors, who are trained to provide individual assessment of your skin type and to recommend products according to your aesthetic preferences. Without seeing you, it is impossible for us to offer this customised service which is essential to receive maximum benefit from our products. Therefore, we suggest that you make an appointment at your nearest Estée Lauder counter, with one of our Beauty Advisors for a complimentary consultation.
CAN I GET AN E-GIFT CARD?
You can order an e-Gift card online. This gift card may be presented for payment for purchases online at Esteelauder.co.uk only. This gift card may be used to purchase merchandise but may not be exchanged or redeemed for cash. For balance enquiry, or for any other gift card enquiry, please call 08081 782066.
What should I do if I have a complaint?
Estée E-List Loyalty Program
What is the Estée E-List loyalty program?
The Estée E-List is your front row seat to the best in beauty. Hollywood may have its A-list, but when it comes to beauty, there’s only one list you want to be on: the Estée E-List. Receive instant access to e-xclusives and e-rresistibles. Accumulate points, unlock rewards and enjoy more e-mazing treats and experiences. And this is only the beginning….
How do I join the Estée E-List? Does it cost anything?
You can join the Estée E-List loyalty program by signing up at www.esteelauder.co.uk and following the prompts to register. In order to sign up, you must provide your email address. To enjoy the full benefits of the program, you will also need an account with us. If you do not have an account, you can create one by providing your name and creating a password. There is no cost to join.
Who is eligible to join the Estée E-List?
The Estée E-List loyalty program is available to individuals who are legal residents of the United Kingdom and are at least the age of majority in their jurisdiction of residence and who provide and maintain a valid email address. Employees of The Estée Lauder Companies and individuals employed by our business partners or vendors are eligible for membership for personal use only, but may be excluded from certain program benefits in our sole but reasonable discretion. The loyalty program may not be used for any business or commercial purpose and we may refuse to create an account for any reason.
What am I agreeing to by joining the Estée E-List?
What terms govern the Estée E-List?
Please refer to the Estée E-List Loyalty Program: Terms & Conditions of Participation for the full list of program terms.
How does the Estée E-List work?
The Estée E-List is a loyalty program that rewards customers for purchasing Estée Lauder products online and for participating in certain brand experiences on www.esteelauder.co.uk. It is a tier-based program determined by the number of points a member has earned within a single year on eligible online purchases and through qualifying activities, beginning on the date when you enroll. There are 3 tiers with associated benefits:
|Tier 1, Be Excited||0 – 99 points|
|Tier 2, Be Enthusiastic||100 – 299 points|
|Tier 3, Be Envied||300 + points|
When you join, you’ll automatically be placed in Tier 1, Be Excited and be eligible for all the benefits Tier 1 members receive. If you earn at least 100 points in your first year, you’ll be automatically moved up to Tier 2, Be Enthusiastic. If you earn 300 points or more in your first year, you’ll qualify for Tier 3, Be Envied.
Your status in a particular tier is good for the remainder of the year in which you first qualify for that tier and for the following full year. After that, you’ll need to earn enough new points to qualify for a particular tier. For example, if you qualify for Tier 2, Be Enthusiastic, in your first year, you’ll will move from Tier 1, Be Excited to Tier 2, Be Enthusiastic for the remainder of your first year and will retain Tier 2, Be Enthusiastic status during your entire second year. But, if you earn less than 100 points on eligible purchases during your second year, you’ll drop back down to Tier 1, Be Excited status on your second anniversary date.
The higher the tier, the better the benefits.
What benefits do members receive?
As a member, you earn points that determine your points benefits plus tier levels and benefits.
Points Benefits: At different point levels you will unlock rewards that can be used in conjunction with a purchase on www.esteelauder.co.uk. These rewards are based on the number of points you have accumulated in a single year as listed below and are valid for one time redemption per year. You must redeem your unlocked rewards prior to your anniversary date, or the available rewards will expire. On your anniversary date, your points reset to 0 and you start accumulating new points and unlocking new rewards.
- E-List Welcome Offer of 15% off your next order (only available one-time for new members on first purchase after enrollment)
- Free Next Day and/or Saturday Delivery (valid for one-time use at 100 points and above)
- Free Full-Size Product with purchase (valid at 200 points and above)
- Free Full-Size Product with purchase (valid at 300 points and above)
Tier Benefits: Certain benefits are based on tier level achieved and you are eligible for these benefits while you are in that tier regardless of the number of points you currently have. Tier benefits can only be redeemed on www.esteelauder.co.uk with the exception of exclusive in-store member events and VIP events or as otherwise noted. On your anniversary date, even though your points reset to zero, your initial tier status for the year is determined by the number of points earned in the prior year.
Tier 1, Be Excited: 0–99 points
- 15% Off An Online Order
- Birthday Gift (with purchase, valid once per year)
- 2 Free Samples with Every Purchase
- 4 Free Samples with Every Purchase of at least £60
- 1 Free Re-Nutriv Sample with Every Re-Nutriv Full-Size Product Purchase
- 1 Extra Free Sample with Purchase when shopping on your mobile device and using code MOBILE
- Free Standard Delivery and Returns
- Click and Collect
Tier 2, Be Enthusiastic: 100–299 points
- All Tier 1 benefits
- 3 Free Samples with Every Purchase
- Product Previews
- Exclusive Online Events
- In-Store Member Events
- Double Points Events
Tier 3, Be Envied 300 points and above
- All Tier 1 and 2 benefits
- Free Next Day and/or Saturday Delivery
- Your Personal Beauty Advisor
- VIP Member Events
- Free Re-Nutriv Sample (with purchase)
- Out of the Blue Surprises
How do I earn points?
To earn points online, you must be enrolled in the Estée E-List and be signed into your account at the time of purchase. Estée E-List members receive 1 point for every £1 spent on eligible purchases on www.esteelauder.co.uk.* Eligible purchases include regular priced merchandise and exclude sale or promotional items, gift cards, applicable taxes, fees, discounts, and delivery charges, and/or other excluded charges specified by us from time-to-time.
Currently, the Estée E-List is only for online purchases and the program does not allow members to receive points or benefits from purchases made at department stores, specialty stores or retail stores – even if they are stores owned by us. Purchases made outside of the United Kingdom are also not eligible for the Estée E-List. If this changes, we will update our Program Terms & Conditions.
In addition to these purchases, here are more ways to earn points at esteelauder.co.uk**:
- Earn points for completing the Foundation Finder (one time only).
- Earn points for chatting with an online Beauty Advisor for product advice and/or beauty tips
- Earn points for writing product reviews that get published (don’t forget to check that you are an Estée E-List member) (maximum ten times per year).***
- Sharing your favorite products on Facebook, Twitter, Pinterest or WhatsApp by using the share buttons on the Site (maximum once a month per platform). Please disclose you are a Loyalty member and you may receive points for sharing.
* All points are pending until your order ships, at which time they are fully vested and capable of redemption.
**To earn points, please check to make sure you are an Estée E-List member and you have logged into your account before completing the actions above. The number of points, if any, awarded for each action is determined by Estée Lauder in its sole but reasonable discretion and in all cases subject to a maximum number of points earned for each action per year.
***To earn points, you must be logged into your Estée E-List account when you purchase the reviewed product on esteelauder.co.uk.
Why have my points disappeared?
Points are valid for one year from your Estée E-List “anniversary date” (this is the anniversary of the date you enrolled in the Estée E-List loyalty program). On your anniversary date each year, your points reset to zero and you start accumulating new points benefits and unlocking new rewards.
On your anniversary date, even though your points reset to zero, your tier status is determined by the number of points accumulated in the immediately preceding year.
What is my Estée E-List anniversary date, and where can I find it?
This is the anniversary of the date when you enrolled in the Estée E-List loyalty program, and occurs on a 12-month cycle. For example, if you joined the Estée E-List on February 1, 2017, your anniversary date would be February 1, 2018, and every February 1 of each year thereafter.
Your anniversary date is shown in your Estée E-List loyalty account page.
Why is my current tier status not reflected by my current points?
In year one of your Estée E-List membership, your tier status is determined by the points you accumulate during that first year. After year one on your anniversary date, your points reset to zero, and you can start earning points benefits again. While your points reset after year one, your initial tier status for the year is determined by your points accumulated each prior year of membership, and you are eligible for those tier benefits regardless of the number of points you have.
How do I check my account status and track my points and tier online?
You can check your Estée E-List account status by visiting your account online at www.esteelauder.co.uk where you can track your current points, tier and available benefits. All points are pending until your order ships, at which time they are fully vested and capable of redemption.
How long does it take for my purchases to accrue points to my account?
It may take up to 24-48 hours from the time your order ships for eligible purchases to post to your account. It may also take up to 7 days for points for other Estée E-List activities to post to your account.
What happens to my Estée E-List benefits and/or points if I return a product or if an order is cancelled?
Any product that is returned or any order that is cancelled will reverse the points you received from that purchase. Your tier (Be Excited, Be Enthusiastic or Be Envied) will also be reversed if applicable.
If it is found that an order is obtained through fraudulent or other activity that violates the Estée E-List Terms & Conditions, those points and your tier status, if applicable, may also be reversed by us in our sole but reasonable discretion.
How do I get my benefits?
Your Estée E-List offers and rewards can be redeemed on www.esteelauder.co.uk. To redeem offers and rewards, you must have accumulated the minimum number of points as established by us for a particular benefit and make an additional purchase of products at the time that you redeem your points. Product rewards and samples are shipped with product purchases ONLY. Points may never be redeemed for cash. You will find your eligible offers and rewards (with offer codes if applicable) listed in your personal account. Qualifying members will receive email invitations when event rewards are available if they have not opted-out of receiving Estée E-List Loyalty Account emails.
Rewards can only be redeemed when making a purchase on www.esteelauder.co.uk except for special online events, VIP member events and accessing your personal beauty advisor (as applicable). You must be logged in to your Estée E-List account to use your benefits.
Offers and rewards are available while supplies last and substitutions made by us in our sole discretion may occur. If your online order is not completed for any reason, any offers or rewards will be removed from your shopping basket and may no longer be available. You are not required to redeem points. We are unable to reship offers or rewards if they arrive damaged, if you received the wrong one or if one is missing from your order. In the event an offer or reward arrives damaged, you received the wrong one, or one is missing from your order, please contact Customer Service.
How do I receive my Birthday Gift?
During the month of your birthday, you can redeem your Birthday Gift on www.esteelauder.co.uk with a purchase and by providing your offer code, which will be visible within your account profile if you have provided your birth date. You must be logged into your Estée E-List account to redeem your Birthday Gift. There is a limit of one Birthday Gift per member per year, and Birthday Gifts cannot be transferred, delayed, exchanged or returned.
How do I get my Free Full-Size products?
- At 200 points, you are eligible to select a Free Full-Size product points benefit (in addition to any tier benefits) from the assortment determined by us with a purchase on www.esteelauder.co.uk. You can unlock this reward by logging into your E-List account online. To receive it, choose one product from among the assortment available on your Estée E-List account page and add it to your bag. This offer is only available once per year when you have obtained at least 200 points and must be redeemed before your anniversary date, at which time your points reset to zero and the offer expires.
- At 300 points, you are eligible to select a Free Full-Size product points benefit (in addition to any tier benefits) from the assortment determined by us with a purchase on www.esteelauder.co.uk. You can unlock this reward by logging into your E-List account online. To receive it, choose one product from among the assortment available on your Estée E-List account page and add it to your bag. This offer is only available once per year when you have obtained at least 300 points and must be redeemed before your anniversary date, at which time your points reset to zero and the offer expires.
How do I receive free shipping on esteelauder.co.uk?
- Standard delivery to addresses in the UK is complimentary for all Estée E-List members. You must select “Free UK Standard Delivery” at checkout and be logged into your Estée E-List account.
- Free Next Day and/or Saturday Delivery to addresses in the UK is complimentary for Estée E-List members in Tier 3, Be Envied only. You must select “Free Next Day Delivery” at checkout and be logged into your Estée E-List account.
- At 100 points, you are eligible for a one-time complimentary use of Free Next Day and/or Saturday Delivery to addresses in the UK with a purchase on www.esteelauder.co.uk. You can unlock this reward by logging into your E-List account online. To receive it, choose “Redeem Next Day Shipping” on your Estée E-List account page and add it to your bag. If not used before your anniversary date, this offer will expire.
What are Preview benefits?
From time to time, Estée E-List members will be offered early access to shop select products before they are offered for sale to the general public. Qualifying members will receive email invitations when these offers are made available if they have not opted-out of receiving Estée E-List Loyalty Account emails. Members may be required to log in to their accounts to redeem this benefit. These offers are available for a limited time and while supplies last.
Can I return a product that I received as a free reward from the Estée E-List or exchange it for money?
No. Products received as a reward (e.g., birthday gifts, free full-size products, etc.) cannot be returned or exchanged for money or any other products or points.
Do my points and points benefits expire?
Yes. Points (and all points benefits) expire on your anniversary date, at which time they reset to zero.
Points benefits are available based on the number of points you have accumulated. They are valid for one time use on esteelauder.co.uk, and they expire on your anniversary date.
Do my tier status and tier benefits expire?
Tier benefits are valid for as long as you are in a specific tier. If you move down a tier, your benefits change accordingly.
On your anniversary date each year your points reset to zero, and you can start earning points benefits again. While your points reset each year on your anniversary date, your tier status is determined by your points earned in the immediately preceding year of membership. Your status in a particular tier is good for the remainder of the year after you first qualify for that tier and for the following full year. After that, you’ll need to earn enough points to qualify for that tier each year thereafter. For example, if you qualify for Tier 2, Be Enthusiastic, during your first year, you’ll maintain Be Enthusiastic status during your second year. But, if you earn less than 100 points on eligible purchases during your second year, you’ll drop back down to Tier 1, Be Excited status on your second anniversary date.
Does my Estée E-List membership ever expire?
To keep your account active you must log in to your E-List account and make a purchase within 24 months. Membership will expire if a member is inactive for a period of 24 months or more.
We also reserve the right to exclude you from or discontinue your participation in Estée E-List. Please see the Program Terms & Conditions.
Can the Estée E-List be terminated?
Except where prohibited by law, we may, in our sole discretion, cancel, modify, restrict or terminate the Estée E-List program or any aspect or feature of this loyalty program at any time by updating the program Terms & Conditions, even though such changes may affect the value of points and benefits already accumulated or earned and/or the ability to redeem accumulated points and benefits. If the Program is terminated, your rewards, benefits and/or points will automatically expire on the effective date of the termination of the Program and can no longer be used after that date. We also reserve the right to exclude you from or discontinue your participation in Estée E-List for any or no reason. Please see the Program Terms & Conditions.
Estée Lauder in its sole but reasonable discretion, can terminate any member for any reason including, but not limited to, any failure to comply with the Estée E-List Terms & Conditions and/or our website Terms & Conditions or any inappropriate, misleading or abusive behavior.
What happens to any rewards I have earned if my membership in the Estée E-List is terminated or expires?
If your membership is terminated or expires (whether by you or by us), all points and benefits (including tier benefits) in your account will automatically expire on the date your membership terminates or expires. Points and benefits cannot be transferred to someone else.
How do I terminate my Estée E-List membership if I no longer wish to participate?
If you decide you no longer want to be a part of the Estée E-List, you can opt-out in your account on www.esteelauder.co.uk or contact Customer Service.
How do I update, modify or withdraw my account information?
What do I do if I believe that a purchase or other Estée E-List activity was not properly credited to my account?
If you have questions related to your membership account, please contact Customer Service.
What do I do if I forget my password?
You can reset your password on www.esteelauder.co.uk by selecting ‘Forgot My Password’ at the login page.
May I share my account and/or Estée E-List points and benefits with someone else?
No. Neither accounts nor Estée E-List points and benefits may be transferred, shared or combined. Only the member paying for the products may accumulate points and benefits. We reserve the right to monitor the number of accounts per household and refuse, merge or close additional or duplicate accounts at any time. Your account information (including security details) are confidential and should not be shared with any other person.
Do my points and benefits have any cash value?
No. Points and benefits earned through the Estée E-List have no cash value, are non-transferable, and you have no property rights in the points and benefits. Products received as an Estée E-List reward cannot be returned or exchanged for money or any other products or points.
Can my Estée E-List benefits ever change?
Yes. We reserve the right to change Estée E-List benefits, how you achieve each Estée E-List tier, how you earn points and how we evaluate and reward your eligible purchases and/or other Estée E-List activity. Any changes will be posted in the Estée E-List Terms & Conditions.
Are there any limitations on the number of purchases or activities that are eligible for the Estée E-List and/or points and benefits?
We reserve the right to place limits on the number of purchases or activities that are eligible for the Estée E-List and/or for points and benefits, in any given time period or for the duration of the Estée E-List, and/or any combination thereof.
Are there any limitations on the number or types of benefits I may receive or earn in any given tier or at any given number/level of points?
We reserve the right to place limits on the number or types of benefits you may receive or earn in any given tier or at any given point level, in a given time period or for the duration of the Estée E-List, and/or any combination thereof.
How do I manage my Estée Lauder email communications?
Who operates the Estée E-List Loyalty Program and how do I contact you?
Estée Lauder Cosmetics Limited
Registered office: One Fitzroy, 6 Mortimer Street, London W1T 3JJ
Registered in England registration number 00659213
VAT no: 193-0816-58
Telephone: 0808 281 0228 (from within the UK)
Still have questions? Please contact Customer Service or call 0808 281 0228 from within the United Kingdom.