Welcome to Estée Lauder Online. Shopping is easy, convenient and secure. Simply select the product you want to purchase and follow the steps below:
ORDERING: How to shop
Follow these steps for an easy, convenient, and secure shopping experience.
Step One: Adding an item to your bag
Find the item you desire by either going through the category pages, or using on-site search.
Once you've found the product you want, select the size or shade you desire, and add the quantity of the product you want (you can add up to 4 of each item). Click ADD TO BAG.
STEP TWO: the shopping bag
This is where you check the products in your bag are correct, and have the option to change the quantities you're ordering (to delete a product change the quantity to 0). This is also where you can add in an offer-code if you one.
To continue to purchase, click the blue CONTINUE CHECKOUT button.
STEP THREE: order details
The next page will ask you to sign in (or register), and then provide billing and delivery address details. If you have already saved these in your Account Profile you won't have to fill them out again.
Here you will also be asked to choose one of our 5 delivery options, and have the option to gift-wrap your order.
STEP FOUR: confirmation
Once you've confirmed your order you will see a confirmation page that gives you your unique CyberSource reference number and the total sum deducted from your credit or debit card account.
You can print this page for your reference, or alternatively wait until you receive this information in an email titled "Thank you for placing your order at Estee Lauder Online". The email will show all details of items purchased, delivery addresses, delivery options and packaging options, which you can keep for your records. If you have any questions, please call Customer Services on 0808 281 0228.
OPTIMAL BROWSER SETTINGS
This site is best viewed with Internet Explorer 6.0 or higher and a minimum monitor resolution of 1024 x 768. Please note that monitors display colors differently based upon their settings.
• Please feel free to email us with questions about specific colors, and we'll be happy to provide you with any additional information we have available.
INTERNET BROWSER REQUIREMENTS
Our site works best with Internet Explorer 6 and above on PCs. We also support Firefox 1.5 and above for PCs and MACs and Safari 2.0.4 on MAC only.
At Estée Lauder Online, we understand how important security is to you. When you place an order with Estée Lauder Online, we use Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely. We have used government approved encryption software. To find out more about SSL encryption software go to:
In order for encryption to take place, your browser must have the SSL protocol. The browsers that have this software are the following:
- Internet Explorer 7.0 and higher
- Mozilla Firefox 3.6 and higher
- Safari 4.0 and higher
- Chrome 10.0 and higher
OUT OF STOCK
- If a basic stock item is unavailable on esteelauder.co.uk it will show as out of stock, and you can request to receive an email when the product comes back into stock.
- Alternatively, you can visit one of our Estée Lauder counters. Please see the Store Locator to find your nearest store.
- If a limited edition item is unavailable on esteelauder.co.uk it will show as sold out, in which case we would advise you to visit one of our Estée Lauder counters. Please see the Store Locator to find your nearest store.
- Unfortunately you cannot add out of stock items to your Shopping Bag.
GIFT WRAP SERVICES
- Gift orders always receive special care at Estée Lauder Online. For a £3.00 charge we will wrap your gift and include a gift card with your personal message. Please be aware that gift sets may be wrapped in wrapping paper, and not a gift box, due to their larger size.
- If you wish to have your esteelauder.co.uk order gift-wrapped, simply click on the "Gift Wrap" option during Checkout. Please note that multiple items within a gift order will be presented as one gift package.
CREDIT CARDS ACCEPTED:
- American Express
- Visa Debit
- Visa Electron
WE'RE SORRY, WE DO NOT ACCEPT:
- Postal Orders
We are sorry, but at this time esteelauder.co.uk does not offer gift certificates.