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    We are really very sorry but some of our carrier partners are currently experiencing delays delivering our orders at the moment. They are working really hard to get your products to you as soon as possible. As a result our Consumer Care team are extremely busy and it is taking us longer than usual to respond to enquiries. We really appreciate your patience and ask that you keep checking your tracking information for updates. Thank you for your understanding.

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    For time sensitive requests, such as order cancellations or address changes, please call us at 0808 281 0228 for assistance.
    Looking for a product that has been discontinued? Learn about Gone But Not Forgotten online or call our Corporate Headquarters and ask to speak with a Gone But Not Forgotten Representative at 0808 281 0228 for further details.

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