Estée Lauder: e-mail us FAQs

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Please read through the Frequently Asked Questions below, or feel free to email your question using the form below.

Consumer Awareness
Where can I buy Estée Lauder products?
Can you recommend the right products for me to use?
Does your company test on animals?
How can I get a sample of an Estée Lauder Product?
How can I find out about Estée Lauder Gift With Purchase?
Why is my favourite product discontinued?
How can I apply for a job as an Estée Lauder Beauty advisor?
I am a student researching Estée Lauder. Could you please provide me with information?
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	Where can I buy Estée Lauder products?
	To purchase Estée Lauder products, click here for our Find A Store section to locate your nearest Estée Lauder Counter. You can also find out about Estée Lauder Gift With Purchase locations in the United Kingdom in our Find a Store section. back to top
	Can you recommend the right products for me to use?
	It is important that our consumers select the products that are formulated to meet their individual needs. This is achieved through the expertise of our representatives, who are trained to provide individual assessment of your skin type and to recommend products according to your aesthetic preferences. Without seeing you, it is impossible for us to offer this customised service which is essential to receive maximum benefit of our products. Therefore, we suggest that you make an appointment with one of our representatives for a complimentary consultation. back to top
	Does your company test on animals?
	No. The Estée Lauder Companies Inc. is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold. We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf, except when required by law. We evaluate our finished products in clinical tests on volunteer panels. Estée Lauder fully supports the development and global acceptance of non-animal testing alternatives. To this end, the Company works extensively with the industry at large and the global scientific community to research and fund these alternatives. back to top
	How can I get a sample of an Estée Lauder Product?
	Estée Lauder does not mail out samples by request. If you are a registered user on the Estée Lauder Web site, you will receive periodic offers that may include samples. Also, when samples are available at certain Estée Lauder Counters, this information will be posted within the What's Hot section of the site. You can then printout the page with the product mentioned and take it to your local Estée Lauder Counter for a sample. These offers are available only while stocks last, for a limited time only on selected products at certain Estée Lauder counters. back to top
	How can I find out about Estée Lauder Gift With Purchase?
	Gift With Purchase is your easiest way to try Estée Lauder products. Your gift often includes an assortment of sample size and some full-size Estée Lauder favourites. This special gift is yours at no extra charge when you make a specific Estée Lauder product purchase. Our Find a store section features Estée Lauder Retailers throughout the United Kingdom. Click here to go to Find a store. One gift per customer, while stocks last. If requests for this offer exceed supply, a substitution offer will be made. Estée Lauder Gift With Purchase is only available through our authorised retailers and with in-store purchases only. To view Gift Time dates and locations, click here. back to top
	Why is my favourite product discontinued?
	We apologise for discontinuing your favourite Estée Lauder product. Please keep in mind that when a product or shade is discontinued, it is not done impulsively, but by taking into account many factors. Decisions to discontinue or introduce a product or size are made in response to customer preferences and purchasing patterns throughout the country. Please provide us with the name/shade of your favourite product that has been discontinued and we will forward the information to all the appropriate people. back to top
	How can I apply for a job as an Estée Lauder beauty advisor?
	Selling positions may or may not be available in your area, but if you are interested in applying, please send your resumé to Estée Lauder via regular mail to: Constellation House 3 Kites Croft Business Park Warsash Road Fareham PO14 4FL Attn: Estée Lauder Recruitment Department back to top
	I am a student researching Estée Lauder. Could you please provide me with information for this project?
	The Estée Lauder Companies Inc. consists of Estée Lauder, Aramis, Clinique, Prescriptives, Origins, MAC, Bobbi Brown, Tommy Hilfiger, jane, Donna Karan, La Mer, Aveda, Stila, Jo Malone, Bumble and bumble and Kate Spade. We were a privately owned Company until November 1995 when shares of our Company first became available on the New York Stock Exchange. Our products are sold across the United States and in over 120 countries and territories globally. Our corporate offices and worldwide headquarters are located in New York City. We have several United States manufacturing facilities located in the New York, New Jersey and Pennsylvania areas, in addition to our manufacturing plants in the United Kingdom, Belgium, Switzerland and Canada. Because of the competitive nature of our business, much of our marketing, advertising, and promotional information is considered confidential and is not available to the general public. Within The Estée Lauder Companies Inc. site, (http://www.elcompanies.com/) you will find financial statements within the Investor Information section, current corporate press releases, corporate position statements, specific brand overviews, our company chronology and our latest Annual Report. This information is kept current and we are sure you will find adequate material for your research assignment. Thank you for your interest in The Estée Lauder Companies. We wish you success with your project. back to top